Refund policy

Refund Policy for Digital Products

Due to the nature of digital products, purchases are generally non-refundable once the download link has been delivered or accessed.

Before purchasing, please review the product description, language, format and contents carefully.

A refund may be considered only if:

• The customer is charged more than once for the same order
• The purchased file cannot be downloaded because of a verified technical problem on our side
• The wrong digital product is delivered
• The file is materially corrupted and we are unable to provide a working replacement

Refunds will not normally be provided for:

• Change of mind
• Accidental purchase
• Failure to read the product description
• Incompatibility with the customer’s device or software where a standard PDF reader could have been used
• Dissatisfaction with information that was clearly described before purchase
• Medical outcomes, treatment decisions or results

Customers must contact us within 7 days of purchase and provide their order number and a clear description of the issue.

Where appropriate, we may first provide technical support or a replacement download before considering a refund.

Nothing in this policy limits any mandatory consumer rights that apply under relevant law.

Contact:
support@healviamedical.com